If you experience problems with the camera, execute this command, which creates an archive containing the log files, and send it to Basler support. This will help them when troubleshooting the problem.
- 通过打开 Web 浏览器并在浏览器的地址栏中输入以下 URL，从相机下载日志文件：
（用相机的 IP 地址替换 camera-ip。）
Web 浏览器将下载一个名为 DiagnosticInfo.tar.gz 的文件。与 Basler 支持人员联系时，请提供此文件。
The log files are created at the time of clicking the
GenerateDiagnosticInfo button. They contain all events from when the camera was started to when the button is clicked. Any subsequent events won't be included. These log files are deleted when the camera is reset or rebooted. The DiagnosticInfo.tar.gz file will be persisted, though.